Welcome to Utardpalend LLC! Thank you for choosing us to buy products! We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with the products you purchased, we will be happy to provide you with corresponding return and exchange services. The following is our return and exchange policy:
- Return and Exchange Conditions
1.1 Product Condition
The product must be new, unused, and in its original packaging.
All accessories, labels, and instructions must be returned together (if applicable).
Some products (such as personalized orders, custom products) may not be eligible for return and exchange conditions, please consult customer service before purchasing.
1.2 Time Limit
You have 7 days to apply for a return or exchange from the date you receive the product.
Requests after 7 days will no longer be accepted. - Return and Exchange Process
2.1 Submit an application
Please submit a return or exchange application to us through our customer service email or hotline.
Provide the order number and purchased product information, as well as the reason for the return or exchange.
2.2 Approval received
We will contact you within 2-3 business days after the application is submitted to confirm the return or exchange request.
2.3 Return the product
Send the product back to the designated address according to the confirmed instructions. Please make sure to use a reliable shipping service to avoid loss during transportation.
You are responsible for the return shipping costs unless we send the wrong product or the product is defective. - Refund Policy
3.1 Refund method
Once we receive the returned product and confirm that its condition meets the return and exchange conditions, we will refund you in full and the refund will be processed through your original payment method.
The refund processing time is usually 5-10 business days, depending on the processing speed of your bank.
3.2 Exchange product
If you want to exchange the same product for a different color, it will be processed according to the normal return process after the application is approved, and you can place a new order after receiving the refund. - Damaged or defective goods
If the product you received was damaged during transportation or has a manufacturing defect, please contact us in time. We will provide you with hassle-free exchange or refund service.